For riders
Book city rides, airport transfers and everyday trips with clearer pickup and fare guidance.
Sote help center
Search Your Questions
Queries here
How do I book a ride with Sote?
Open the Sote app, choose your pickup and destination, review the fare, and confirm the ride in a few simple steps.
Can I become a driver through the app?
Yes. Drivers can download the Sote Driver app, create an account, upload documents, and complete onboarding after approval.
What payment options does Sote support?
Sote is designed to support practical payment choices such as cash, mobile money, and card where available.
Is Sote available in every city?
Sote is expanding city by city. Riders can check current launch areas and new market updates through the website and app.
How do I contact Sote support?
You can contact the Sote team at support@sote.africa or call +254 754417383 for help with rides, driver signup, or business transport questions.
FAQ
Answers for riders and drivers.
Find help for bookings, drivers, airport rides and business travel.
Ride booking
Driver signup
Airport pickups
Fleet support
For drivers
Learn how Sote onboarding works, what documents are needed and how launch approvals move.
For businesses
Set up staff rides, hotel transfers and business travel programs across launch cities.
For support
Get help with billing, safety follow-up, lost items and service questions after your trip.
Popular questions
Popular Sote questions.
Quick answers for riders, drivers and partners.
Ride booking and fare questions
How do I book a Sote taxi in Nairobi, Dar es Salaam or Johannesburg?
Use the Sote app or booking page to choose your pickup point, destination and ride type. Once a driver is matched, you receive trip details, estimated arrival timing and support access if the pickup needs to change.
Can I see the estimated fare before confirming a trip?
Yes. Sote aims to show a clear estimated fare before trip confirmation so riders can make a better decision. Pricing can vary with route distance, pickup demand, airport access fees and local operating conditions.
Does Sote support airport pickups and scheduled rides?
Sote supports airport travel and pre-arranged pickups in launch markets where that service is active. For hotels, business teams or planned transfers, contact Sote early so scheduling and routing can be confirmed.
Driver signup and onboarding
What do I need to sign up as a Sote driver?
Driver signup usually requires a valid driving licence, national identification, a compliant vehicle, insurance details and local operating documents. Requirements can differ by city, so Sote reviews each application according to launch-market rules.
How long does driver approval take?
Approval timing depends on document quality, vehicle inspection readiness and city rollout status. Complete applications move faster, and Sote contacts drivers if extra verification or launch scheduling is needed.
Can fleet owners register more than one vehicle?
Yes. Sote works with fleet partners who want to onboard multiple vehicles and drivers. Use the contact page or driver page to start the conversation and share your operating city, car count and support needs.
Business travel and expansion support
Does Sote support company travel accounts?
Sote is designed to support business travel programs for teams, executives, hotel guests and recurring transport needs. Business setups can include scheduled rides, airport coordination and a clearer booking workflow for staff travel.
Which cities are part of the current Sote growth plan?
Sote content currently focuses on Nairobi, Dar es Salaam, Johannesburg and Dodoma as key launch and visibility corridors. Expansion planning may include additional African cities as operations, supply and service quality scale.
Can hotels and travel teams request a custom airport transfer setup?
Yes. Hotels, event teams and business travel coordinators can reach out to Sote for structured pickup planning, guest ride support and airport transfer workflows tailored to their location and transport volume.
Trip support, safety and lost items
What should I do if I have a safety issue during or after a trip?
Use the in-trip help tools or contact Sote support as soon as possible. Share the trip time, pickup point, destination and what happened so the support team can review the case and respond with the right next steps.
How do I report a lost item in a Sote car?
Contact Sote support quickly with your trip details and a description of the item. Fast reporting improves the chance of recovery because the driver, route and recent trip window can be checked more accurately.
Where can I get help with billing or trip history questions?
Billing and trip support requests can be sent through the Sote contact page. Include the ride date, city, account email and issue summary so the support team can review the booking more efficiently.
Still need help?
Still need help?
Contact Sote for rides, driver approval or business travel support.
- Support for riders, drivers and fleet partners
- Fast follow-up for airport and business travel requests
- Launch-city guidance for Nairobi, Dar es Salaam, Johannesburg and Dodoma
